GENERAL INFORMATION

We ship all our products from Peru. Our only office is located in the city of Cusco 08003, Peru.

As soon as we receive your order, we start to create it custom-made according to the specifications of the product description purchased. The average processing and transit times are given below.

Processing

Most framed, mounted and canvas paintings require a preparation period of 3-5 working days.
Special custom orders require a preparation period of 5-7 (or more depending on the order) working days.

Estimates of Delivery Times

  • Standard delivery method: 25-35 days from the date of shipment.
  • Express delivery method: 14-20 days from the date of shipment.

If you choose express shipping, the processing time is also shortened to 3 working days (or less depending on the order).

SHIPPING RATES

  • Free Shipping: Applies to any destination under special purchase conditions (coupons, promotions, etc.). Shipping is done by standard service with delivery between 25-35 days from the date of shipping.
  • Standard Shipping: Applies to all countries outside Peru. Shipping is done by standard service with delivery between 25-35 days from the date of shipping. This rate is calculated automatically according to the size and weight of the order in the section “Cart” and “Checkout” according to the address provided by the buyer.
  • Express Shipping: Applicable to all countries of the world, this shipping method is available for all items and implies an additional cost to the standard shipping rate. Delivery time is 15-20 days from the date of shipment. Rates vary according to the size and weight of the order. The rates are calculated automatically in the section “Cart” and “Checkout” according to the address provided by the buyer.

PACKAGING

  • Unframed canvases are rolled up with thick paper to protect them from dust before packing them in containers of sturdy plastic tube. We do not currently ship flat, but we have taken great care to choose the most protective method to manipulate and deliver your art.
  • Framed canvases are securely covered and placed in specially designed packaging to protect them during travel. Please note that the painting will arrive to you ready to hang.

ORDER TRACKING

You can quickly check the status of a current order with your tracking number provided to you by email the day your order is shipped. As soon as your artwork is submitted, we will send you a confirmation email that includes a tracking number and a web tracking link.

ADDITIONAL INFORMATION

  • Our Holy Art guarantees your 100% satisfaction. In the rare case that your package is lost or damaged upon arrival, just contact us by email to contact@ourholyart.com.
  • Because we are aware of resources and carbon footprint, we combine multiple items from one order into a single shipment.
  • For the United States, USPS delivers 11″ x 14″ and smaller packages to a PO box. Larger items must be sent to a postal address. We can also send an APO through the USPS.