SATISFACTION GUARANTEE (RETURN POLICY)

We want you to be satisfied with every purchase. We guarantee the quality and workmanship of every item. If for any reason you are not satisfied with your order, return it to us within 45 days of purchase for an exchange, store credit or refund. Items that are customized, personalized or made to order cannot be returned or exchanged unless damaged or defective. Please note that Our Holy Art does not refund outbound or return shipping charges unless the return is due to a manufacturer’s defect.

INSTRUCTIONS FOR ALL RETURNS

To return merchandise please contact us by email (contact@ourholyart.com) to obtain your Return Merchandize Authorization (RMA) number . Return your merchandise within 45 days of the receipt of your order. Label the box with the RMA number and use the address below, package the items carefully, and ship using a carrier with tracking including the US Post Office or UPS. All returned items must be in their original packaging and in the condition in which they were received. Shipping and gift wrap charges are not refundable unless the item is damaged/defective.

Personalized Items:

We guarantee our workmanship completely and that your purchase will be personalized as you ordered it. Personalized orders cannot be canceled and are not returnable/refundable unless damaged or defective or if there is an error in our workmanship.

Defective or Damaged Items:

Please keep the original shipping container and packing material, this may be required for insurance claims. Please contact us before sending back the damaged item.

Orders Returned After 45 Days:

Orders that were delivered more than 45 days ago may not be eligible for return. Please contact us and we will determine your ability to return your item.

Exchanges:

We do not process exchanges. Upon receipt of the merchandise, we will issue a refund via the original form of payment and you must place a new order.

  1. Return the item you do not want by contacting us.
  2. Place a new order for the item that you want. You do not have to wait for us to receive the returned item to place this order.
  3. Once we receive the returned product we will process your refund within 2 – 4 business days.

Packing and shipping your return:

You can pack and ship your return to us in just a few simple steps:

  1. Pack the items along with the packing slip securely in a box. You may use the box the items arrived in or another box, if you prefer. All returned items must be in their original packaging and in the condition in which they were received.
  2. Request the shipping address, it will be provided by us, for this you can contact us at contact@ourholyart.com.
  3. Take the package to the post office or shipping center. *If the return is not the result of our error, the shipping cost of the returned item will be your responsibility.

Refund:

Once we have received and checked the returned items, we will refund you within 2-4 days. Refunds do not include return shipping costs unless the return is due to our fault.

We want you to have the best experience and be completely satisfied, if you are not happy with your purchase please contact us (contact@ourholyart.com) and together we can find the best solution.